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Important Notice - The Mississauga location will be temporarily open for online order pick-ups only
Important Notice - The Mississauga location will be temporarily open for online order pick-ups only

RETURNS & WARRANTY

Flexible & Easy Returns 

If you’ve changed your mind or are unsatisfied with your purchase, you can return most new, unopened and unused items, in their original packaging, for an exchange or refund. Contact us within 30 days of delivery via email at sales@washco.ca to start the return authorization process. If approved you will receive an email with the return instructions. Once we receive the product back and inspect it, we will issue you a refund for the product(s).

The purchaser may be responsible for all shipping costs unless it is an error on our part. Items returned must be in their original product packaging in an unused condition. There may be a restocking fee of up to 15% to cover the opening, inspecting, reboxing, and payment fees associated with the order.

Some consumable items purchased are non-refundable, such as: chemicals, opened resin, opened filters, holiday lights.

Special order products and any opened and used products can not be returned, but will be covered under the manufacturer's warranty.

Return Process:

  1. To receive a return authorization please email: sales@washco.ca
  2. In the Subject Line put: RETURN
  3. Please provide the following details:
    • Your Name
    • Your Phone Number
    • Your Order Number (if you have it)
    • The Products you would like to return
    • Reason for the return 
  4. You will receive an approval email with the shipping directions within 3 business days.

** We require an email for reporting purposes, please do not call, all return requests will be directed to this email process.


Warranties 

Washco only sells products from the major brands with some of the best warranties in the industry.  Warranty information for each product can be found on the product description pages or on the manufacturer's websites.

If you have a warranty claim please use the following process. Be sure to include pictures and be descriptive. Also, please note that the warranties are non-transferable.

Warranty Process:

  1. To start a warranty claim please email: sales@washco.ca
  2. In the Subject Line put: WARRANTY
  3. Please provide the following details:
    • Your Name
    • Your Phone Number
    • Your Order Number (if you have it)
    • The Products you are making a claim on
    • A detailed description of the issue(s), when it happened
    • Pictures of the issue
  4. You will receive a response with next steps within 3 business days.

 ** We require an email for reporting purposes, please do not call, all warranty claims will be directed to this email process.