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Washco Supplies, a division of Hicroft Enterprises Inc., values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us online at www.washco.ca or in-store.

By using our services, you consent to the practices described below, which comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

Information We Collect

We collect personal information that you provide directly to us, such as:

• Contact details (name, email, phone number, address).
• Payment and billing information (credit card details, billing address).
• Account information if you register with us.
• Purchase history and customer service interactions.

We may also collect limited technical information automatically through cookies or analytics tools (e.g., browser type, IP address, pages viewed).

How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Send you marketing communications.
• Comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal information.
We may share it only with:

• Shipping carriers to deliver your orders.
• Payment processors to complete transactions.
• Service providers (e.g., IT or analytics support) under strict confidentiality.
• Legal authorities, if required by law.

If personal information is processed outside Canada, it may be subject to the laws of that jurisdiction.

Cookies & Tracking Technologies

We use cookies to improve your browsing experience, track site usage, and support online features such as shopping carts. Some cookies may come from third-party providers (e.g., analytics, advertising).

You can adjust your browser settings to refuse or delete cookies, though some features of our site may not function properly.

Data Security & Retention

We use encryption, firewalls, and restricted access to safeguard your data.
We retain personal information only as long as necessary to provide services, comply with legal requirements, or resolve disputes.

Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their policies.

Surveys and Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose any information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the effective date at the top.

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